| Ordering
How do I place an order?
Orders can be placed on the website using our secure server. Click the button to ‘add to shopping cart’ and change the quantity if necessary. Alternatively orders can be placed over the phone, please call 0844 736 1872, Monday to Friday 9am to 6pm.
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How do I pay?
We accept all major credit cards or you can pay by cheque. Please make cheques payable to Verbena Ltd and send to 1 Manor Street, Ramsbottom, Lancs, BL0 9ER. Please note that your order will not be despatched until the payment has been received into our bank account.
Is there a minimum order amount?
There is no minimum order amount for our products, with the exception of items that are sold in a set. Please see the specific product description page for more information.
Will I get an e-mail confirmation after I place an order?
Yes, an e-mail confirmation will be sent out to you on receipt of your order. Please remember to check your ‘trash’ folder for the e-mail.
How do I check the status of my order?
Please e-mail or call us to check the status of your order. Our phone lines are open Monday to Friday 9am-6pm.
How do I change or cancel my order?
To change your order please contact us and we will endeavour to make the changes prior to despatch. To cancel your order please contact us and we will refund your money to you. If your order has been despatched please read our terms and conditions for our full refund policy
Can my order be delivered to a different address?
Orders can be sent to any UK mainland address. Please specify at the checkout if this is different to your billing address. We are unable to deliver to maternity wards, deliveries to hospitals can often be problematic due to hospitals not receiving deliveries for patients.
Postage and Packing
What is the cost of postage and packing?
Postage and packaging charges are as follows:
Orders of £15 & under postage is charged at £3.95
Orders over £15 postage is charged at £6.95
How long will my order take to arrive?
Delivery times are stated on each product page.
Do you ship internationally?
We are currently unable to offer international shipping.
Terms and Conditions and Privacy Policy
What is your refund policy?
Items can be returned to us within 21 days of despatch and a full refund will be given if the item is unused, in its original packaging and in a condition fit for re-sale.
If any of your order has been damaged in transit please send the damaged items back to Verbena and we will despatch replacements of the damaged items.
Please read our terms and conditions for our full refund policy.
How do you use my contact information?
We require your e-mail address to be able to confirm your order details. Your telephone number will only be used by if there is a query on your order.
We do not sell your details to any third party.
Please read our terms and conditions and privacy policy. |
